FAQ

Here are some Q&A’s to help you get by.

Pricing

How long will the project take, and when can you start?
The project quote you will receive from us will indicate the expected turnaround time, depending on the following factors:

 

a. complexity of the project

b. staff availability (for hourly and project rates)

 

If client leases a dedicated staff, the staff will exclusively work on your project, allowing you to have more control over the flow of the project, as well as the timeline.

 

A project will start as soon as client agrees to proposed quote, and Scope of Work has been signed.

How much do you usually charge for a project?
There is a Standard Hourly Rate for each creative vertical, as well as a Rate Card for general projects. Please drop us a line to know more about our rates.

 

Should you prefer a Flat Rate fee, we will be requesting more details so we can assess the project for you and determine costs and turnaround times.

What payment methods do you accept?
We accept PayPal or bank transfers. TIP: We recommend direct bank transfers for large ticket invoices as this would save money on smaller Bank Fees versus PayPal fees.

Do you transact in any currency?
All published rates and invoices are in US Dollars.

How do you handle payments?
We send out an invoice for work rendered at the end of every month. We accept payments through PayPal and bank transfers, in US dollar currency.

I would like a discount, please.
Utilizing staff for a full month under a Dedicated Staffing contract yields a much lower Hourly Rate. We also offer volume discounts for Project engagements.

Do you work with international clients?
Yes. We have clients mostly in Australia, US, Middle East, and New Zealand.

Great, I’d like to work with you. What next?
Please contact us now by filling our contact form so we can discuss your project. We will provide a cost estimate and project timeline for your review. You can also check our portfolio for a collection of our previous projects.

Engagement Options

What are your pricing models?
When you work with us, you will have the option to choose whether you would like to go by Project, Hourly or Dedicated Staffing rates. Learn more about these on this page.
Is there a minimum duration for Dedicated Staffing contracts?
Absolutely not! You will not be required to sign up for anything more than what you need. We’ve drawn up contracts to reserve staff for 3 day or less up to a year.

Process and Workflow

Do you offer any other services?
While we list only 4 major verticals (design, development, motion graphics and copywriting, we take on projects that would belong in other categories. For example, video editing, Social Media Management and link building.

We will assess your requirements free of charge, so if you are unsure, just send it over and we will take a look.

How do I send new orders or request changes to ongoing work? Just as you would to your own in-house creative department, orders can be sent through via email, Skype or telephone. An Account Manager will be available to receive new orders and project revisions alike.

Who is my main Point of Contact for my projects? Account Managers are standard POCs for MicroCreatives’ clients, however if preferred, clients are more than welcome to communicate directly with their creative staff. Keep the Accounts team CC’ed though for proper tracking.

Do you have quality assurance (QA) measures in place?
Quality Assurance measures are in place throughout a project’s life cycle. Production and Quality Assurance specialists for web, design, and copywriting projects work with the creative teams to ensure the work is up to spec.

 

Custom QA procedures crafted for specific types of projects are also available for Clients who require the extra steps.

How long will the project take to complete, and when can you start?
The project quote you will receive from us will indicate the expected turnaround and project timeline depending on the following factors:

a. complexity of work
b. availability of required project assets and materials
c. staff availability (for Hourly and Project-Based engagements)

If client leases a dedicated staff, the staff will exclusively work on your project, allowing you to have more control over the flow of the project, as well as the timeline. A project will start as soon as client agrees to proposed quote, and Scope of Work has been signed.

How are projects assigned and scheduled?
At any one time, our team will be working on a number of different projects for a variety of clients. For this reason, we accept projects as they come in and they are scheduled in, this is usually first in – first out.
Should you require a more consistent schedule, we will also be able to set that up for you by reserving Dedicated Staff for you at monthly rates.

I need something in a hurry, I’m in a huge rush, can you help me?
Absolutely. Be sure to discuss expected deadlines with your POC. We will always confirm delivery date at the assessment phase, and if this deadline cannot be met, recommend a feasible solution.

Hours: We are available Monday through Friday, regular Manila day shift from 8:30 AM to 5:30 PM (GMT+8, EST+12)

Correspondence: You can contact us for any inquiries or requests you have via E-mail, Skype or telephone. Visit our Contact Page for more info.

Other Info

I found you on the MicroSourcing website. Is this the same company?
MicroSourcing owns us, but MicroCreatives operations are separate and distinct from the mothership…

I am interested in white labeling. Do you do this sort of thing?
That is a secret that we are not at liberty to tell.

(Yes…)

Can I send over production heavy projects? Not Creative?
Of course. We accept projects from various stages of a project’s life cycle. From concept and planning from scratch, down to production. We can also simply execute your own ideas and take your imagination to fruition.

Why is outsourcing so much cheaper with other companies?
We are not strictly an outsourcing firm. We’re a design agency that just might happen to be an ocean or two away from you, in the Philippines.
MicroCreatives rates are all-inclusive. There are no additional fees for use of industry standard software, creative direction, internal project management, or quality assurance. We do not simply offer you people with a particular skill set, we are responsible for the end product that we create or produce.

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